Because communications services and capabilities are constantly changing, any cloud solution must be carrier or solution agnostic: we call this the “Bring Your Own Carrier” approach. Interoperability with any vendor
enables contact centers
to control the services and networks Jiangxi Mobile Number List that best suit their business. Ensuring secure connectivity at the contact center perimeter to selected carriers and on-premises solutions will require recalibration to protect the enterprise communications perimeter.
Because contact centers
are an open, friendly environment for customer interaction, they are often prime targets for social engineering. Social Cambodia Phone Number List engineering is any voice call directed at a contact center agent in an attempt to reveal specific information or perform a specific action for illegal reasons. The burden of screening social engineering and validating calls falls on the contact center agent. Unfortunately, most of their time is spent verifying that the call is authentic.
