I changed jobs to Nile in search of an aggressive environment ──Mr. Ishiwata, your career up until now has been in sales, right? My previous job was at a rent guarantee company, but before that I worked in the real estate and housing division of Recruit, where I advertised and sold rental properties for about six years. I know I say it myself, but.
Man holding a remote control
Automatically generated description Updated 2024 Mobile Phone Number Library with low accuracy –I heard you were a top salesperson! What was the trigger that made you change the focus of your career to Customer Success? In my previous job, I was in charge of the Hokkaido to Tohoku and Tokyo metropolitan areas as a sales manager.
Since we had just started the business
We took risks and stepped on the gas to develop the market, which resulted in many cases where we were unable to collect. At times like that, the entire company, including sales, was involved in debt collection. While we gradually became more profitable, we were concerned about the quality of our customer service. When communication with customers becomes centered on reminders, they tend to be harsh, which I felt was an issue.
So I proposed the launch of a customer center
I led the project, and after one year we consolidated customer support and were able to gradually improve quality. –So that’s when you felt the benefits of customer success. It sounds fulfilling, but what prompted you to change jobs.
From my experience, it was absolutely essential that
I work in a position where I can pursue 100% Accurate Lebanon Phone Number Library customer satisfaction while also contributing to the business, and that the company culture be one where I can take advantage of opportunities. Personally, I really like the company motto created by Recruit’s founder.
Also, at the rent guarantee company
I had many opportunities to think about how to deal with people who failed the screening and were unable to live in rental housing, so I also placed importance on the social contribution of the business. — I see. So that’s why you chose Nile. After reading this article about NYLE ARROWS and talking in depth with Nile employees during the interview, I felt like it was a good fit and decided to join the company.