Most companies have moved to the cloud, 50% are using on-premises solutions. A hybrid contact center is one where part of the contact center solution is on-premises and part is in the cloud.
Hybrid contact centers
are beneficial to companies Jordan Mobile Number List undergoing corporate mergers or acquisitions(&). Mergers and acquisitions often leave companies needing to support two or more contact centers. Instead of forcing hardware
and software to be
installed into a contact center Bulgaria Phone Number List solution, migrating to a solution allows for an easier transition with less service disruption. Leveraging cloud-based technology can reduce costs and potentially increase productivity while improving customer satisfaction.